FAQ
Q: Are these watches authentic?
A: We rigorously vet the quality and sources of our products. We offer after-sales service guarantees to ensure customers receive genuine products meeting their expectations.
Q: Do the watches come with a warranty?
A: Yes, we provide a warranty period to ensure customers receive comprehensive support post-purchase. Within the warranty period, if there are any manufacturing defects or quality issues when you received it, after our negotiation and confirmation the condition, you can enjoy free repair or replacement services.
Q: What is the source of these watches?
A: We source watches from certified suppliers who are authorized dealers. We maintain long-term partnerships with them and regularly audit their supply chains to ensure product authenticity and quality.
Q: Can I return the watch if I'm not satisfied?
A: Absolutely, we offer a return policy to ensure a hassle-free shopping experience for customers. If customers are dissatisfied with their purchase for any reason, they can request a return within a specified period, and we will provide a refund or exchange service.
Q: Are the watches waterproof?
A: Most of our watches have some level of water resistance, but specific waterproof ratings may vary depending on the product model and brand. We advise customers to avoid exposing the watch to water, especially in immersion, swimming, or underwater activities.
Q: How can I be sure that the watch I'm buying will match its description and quality?
A: To ensure customers receive exactly what they expect, we provide detailed product descriptions, including specifications, materials, and images. Additionally, we stand behind the quality of our products with rigorous quality control measures. If you have any concerns about the accuracy of the description or quality upon receipt, please contact our customer support team for prompt assistance and resolution.
Q: Can I trust the durability of these watches for long-term use?
A: By using the Japanese automatic movement, Our watches also undergo stringent testing to ensure they meet industry standards for durability and performance. We also work with reputable brands known for their craftsmanship and quality materials. While we cannot guarantee indefinite durability, we stand by the durability of our watches and offer warranties to address any unforeseen issues that may arise.
Q: Will I receive authentic packaging and documentation with my purchase?
A: We can mail you the watch box and documents, but due to the large size of the box, under our free shipping terms, there will be an additional shipping fee of $49. We recommend using bare packaging to save you shipping costs.
Q: What measures do you take to protect customer data and ensure secure transactions?
A: We take the security and privacy of our customers' data seriously. Our website employs industry-standard encryption protocols to safeguard sensitive information transmitted during transactions, such as credit card details and personal data. Additionally, we adhere to strict privacy policies and comply with relevant data protection regulations to prevent unauthorized access or misuse of customer information. You can shop with confidence knowing that their data is protected throughout the purchasing process.
Q: How do you handle complaints or issues with orders?
A: Customer satisfaction is our top priority, and we strive to address any complaints or issues promptly and effectively. We have a dedicated customer support team available to assist with any inquiries, concerns, or problems that may arise before, during, or after the purchase process. You can reach out to us via email, and can expect a timely and satisfactory resolution to their issues. We value feedback from our customers and use it to continually improve our products and services.